Avaya IP Office

The Avaya IP Office is a powerful, yet simple unified communications solution that allows your business to connect and collaborate in real-time without limitations. With its scalability, the IP Office is also a cost effective solution for any small to medium size business that wants the same features that are offered to enterprise level businesses. The Avaya IP Office enables your business employees to stay connected anywhere, anytime on any device with real time presence.

Key Features and Benefits
  • Scalablility for your business with the ability to go from five employees to 2,000 (at a single site) and network up to 32 locations
  • Fully unified communications solution that works with your existing technology
  • Save on conference calling fees with the ability to host your own internal secure 128 party conference bridge

IP Office Basic Edition

IP Office Basic Edition is an entry level edition of the Avaya's IP Office system, incorporating voice messaging and basic auto attendant.

    • Voicemail box for all employees on the system; voicemail notifications on email
    • Limited automated attendants can be programmed for basic routing of incoming calls
    • Basic Edition only works with Analog and digital handsets and only scales to 100 users

IP Office Essential Edition

IP Office Essential Edition is the ideal edition for most small businesses and retailers, incorporating voice messaging, basic auto attendant and mobility features for all users

    • Voicemail box for all employees on the system; ability to send voicemail to email
    • Automated attendants can be programmed for basic routing of incoming calls
    • Dial By Name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone

IP Office Preferred Edition

IP Office Preferred Edition is our most commonly requested edition, adding conferencing, call routing, call recording & flexible programming.

    • Sophisticated advanced Voicemail Pro
    • Secure Meet Me Conferencing: Users can host their own conference calls with personal pin codes, up to 128 parties in total.
    • Automated call routing - Multiple and multi-level as well as conditional routing to ensure that the right person gets the call.
    • Call recording to a voicemail box - Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.
    • Flexible programming via a graphical user interface - makes customizable call routing changes to your business easy and quick to implement.

IP Office Advanced Edition

With IP Office Advanced Edition, calls received outside of business hours (and even during business hours) are completely streamlined. Allows customers to access information, check status of orders, and more using integrated voice response services. Enable customers to request information, customers (and employees) to complete surveys providing valuable insight to their experience and satisfaction without tying up your staff. Callers will be asked a customized question and given time to respond prior to the next question being asked. Responses can be audio and touch-tone. This form filler capability ensures that all required information is gathered in a logical and clear manner. Retrieval of responses is as simple as listening to a voicemail message.

With IP Office Advanced Edition you can balance work load of employees by distributing calls among staff members. Measure staff productivity of call handling and identify areas where change is needed. Customer conversations can be recorded and played back at a later time through an interface that allows you to search quickly for the desired call. Know where to provide coaching to staff members to improve customer service. IP Office Advanced Edition allows you to utilize your employee’s time and talent wisely; empowering you to personalize service to customers as they prefer.